“Val de Loire & Forêt d’Orléans” Intermunicipal Tourist Office (hereinafter known as “the Operator”) is an association whose registered office is located at 3 place Aristide Briand 45110 Châteauneuf-sur-Loire.Its Siret or company number is: 824 501 811 00023. It operates an intermediation website between people wishing to sell and buy accommodation and attraction visits or leisure services, which can be accessed at the address https://www.valdeloire-foretdorleans.com (hereinafter known as “the Site”).
By connecting to the Site, the user, defined as any person accessing the Site, visiting the Site or making an online booking with a Service Provider (hereinafter known as “the User”), undertakes to comply with these terms of service. If they fail to do so, the User agrees to leave the Site.
The Site is an online platform for booking accommodation and/or attraction visits and/or leisure services from Service Providers. The Operator is only an intermediary between a buyer and a seller of accommodation and/or attraction visits and/or leisure services and allows the seller and the buyer to communicate with each other. The sale transaction takes place between the User and the Service Provider.
The User can access Service Provider offers directly on the Site or by performing a search in the search bar using selection criteria.
When the Service Provider allows it, the User can make a booking directly online on the Site with the Service Provider of their choice. To do this, the User must accept and comply with the Service Provider’s terms of sale.
To make an online booking, when this is a possibility, the User must follow the steps below:
The User guarantees to the OPERATOR that the information communicated on the Site is correct and true. The User must inform the Service Provider of any change in their contact details and assumes all responsibility for doing so.
The User should note that they are responsible for all telecommunication costs allowing them to access the Internet. The User should note that in the event of prolonged inactivity while connected, the services selected may no longer be guaranteed. In this case, the User will have to repeat the steps from the beginning.
The User should note that they can return to previous pages and correct errors and/or change their choices and the data provided before final confirmation of their booking.
The booking will be fully confirmed once confirmation has been received from the Service Provider. Once final confirmation of the booking has been received, the User cannot cancel it.
The Customer will receive an email confirming the booking and payment, with a summary of their booking, this acting as acknowledgment of receipt of the booking by the Service Provider with whom they have made the booking.
If the User decides to pay by cheque or bank transfer, depending on the payment methods accepted by the Service Provider, in this instance the User is making a pre-booking which will only be confirmed when the Service Provider receives the cheque or when the transfer has been credited to their bank account.
Confirmation of the booking will be sent to the email address provided by the Customer in the booking form.
If the User does not receive a confirmation email from the Service Provider with whom they made the booking, they must call the Service Provider directly to ask them to send a confirmation of their booking.
If there has been a simultaneous double booking and/or the User can no longer make a booking on the required date, the Service Provider will inform the User of this and make contact with them to postpone the date or reimburse them.
The User who has made an online booking on the Site for accommodation and/or attraction visits and/or leisure services, does not have a right to withdraw, in accordance with the provisions of the French Consumer Code which states that the right to withdraw cannot be exercised for contracts providing accommodation services, apart from residential accommodation, or for contracts for leisure activities which must be provided on a specific date or within a specific period of time.
If the User has questions about their booking and stay, they must contact the Service Provider directly to ask questions of them.
If the User wishes to cancel or modify a booking, they must read the cancellation and/or modification conditions provided for in the Service Provider’s terms of sale and contact them directly to request if this is possible. Any reimbursement of all or part of the price of the booking, if it is cancelled or modified, will be the responsibility of the Service Provider, and under no circumstances that of the OPERATOR.
If the User wants to make a complaint in relation to their booking or their stay, they must contact the Service Provider directly. The OPERATOR cannot under any circumstances be held liable for disputes related to the User’s booking or stay.
In order to be listed on the Site, the Service Provider must offer a service in one of the five departments of the Loire Valley and be listed in the OPERATOR’S regional database.
Service offers can be sorted by location, classification, label, price and booking date. When the User searches by booking date, offers bookable online on the Site will be shown first. The OPERATOR also prioritises offers with photographs and these will be shown first. As photographs are provided by the Service Provider, the OPERATOR cannot be held liable if the said photographs do not correspond to reality. Subject to the factors mentioned above, offers appear randomly and change depending on browsers and times of day.
The User can gain access to the information provided for in articles L. 221-5 and L. 221-6 of the French Consumer Code:
Certain Service Providers will be listed on the Site, but the User will not be able to make a booking with them directly on the Site. This is dependent on the choice made by the Service Provider when applying for listing on the Site. In this case, the User must contact the Service Provider directly to make a booking with them.
The prices shown are in euros and include all taxes.
The prices shown on the Site are the prices communicated by Service Providers. They may be subject to change by the Service Provider. The price applicable to the User will be the price in effect when the User’s booking is confirmed on the Site. The taxes applicable will be the taxes in effect on the day of the booking.
Payment for bookings may be made on the Site, if the Service Provider has chosen this booking method, by bank card, or by bank transfer or cheque, depending on the payment methods accepted by each Service Provider, which will be shown on the Site. If the Service Provider has not chosen this booking method on the Site, the User must contact them directly to make a booking.
The total amount paid by the User will be repaid directly to the Service Provider.
As the OPERATOR runs a connection platform between Users and Service Providers, and does not intervene in their relationship, whatever form it takes, it accepts no liability in the event of a dispute between a User and Service Provider, whatever the basis and the cause. The User must comply with the Service Provider’s terms of sale which they will have accepted online before making their booking. The OPERATOR makes no commitment regarding the quality of the services provided by Service Providers. The sale transaction is made directly between the User and the Service Provider.
The User is solely responsible for the hardware they use to connect to the website. They must take all appropriate measures to protect their hardware and their own data, in particular from viruses on the Internet. They are also solely responsible for the websites and data they consult.
All brands, photographs, texts, comments, illustrations, animated or non-animated images, video sequences, sounds, all computer applications that could be used to operate this site, all downloadable documents and more generally all the content on the website www.valdeloire-foretdorleans.com are protected by the laws in force related to intellectual property.
They are entirely owned by the operator or the third parties to whom they belong. Any reproduction, representation, use, communication, commercialisation or adaptation of any kind whatsoever of all or part of the aforementioned elements, including computer applications, without the prior written agreement of the “Val de Loire & Forêt Orléans” Intermunicipal Tourist Office, is strictly forbidden. The fact that the operator does not initiate proceedings upon becoming aware of such unauthorised uses does not constitute acceptance of said uses or waiver of prosecution.
The User shall refrain from any act of counterfeiting, unfair or copycat competition with regard to the OPERATOR, and shall refrain from defaming or denigrating the OPERATOR.
The User should note that the personal data which they have communicated on the Site is subject to processing by the OPERATOR for the purposes of monitoring user relations, producing statistics and managing booking requests. If the User has to fill in a questionnaire, the Operator will indicate whether the answers are mandatory or optional when entering data. The data is stored in the operator’s customer record. The data will also be communicated to the Service Provider with whom the User has made a booking on the Site, so that they can process the booking.
These processing operations have been declared to the French data protection authority (CNIL).
Data is kept by the OPERATOR for the time period required to carry out the operations for which they were collected.
The OPERATOR reserves the right to send the User a newsletter or offers related to the services shown on the Site, by email to the address entered by the User on the Site. If the User no longer wishes to receive newsletters or offers, they can stop them at any time by clicking on an electronic link provided for this purpose in the email containing the newsletter or offer.
In accordance with the provisions of modified French Data Protection Act No. 78-17 of 6 January 1978, the User has the right to access, rectify and delete their personal data, which they can exercise at any time with the operator, either directly on the site via the “Contact Us” page, or by post to the following address:Office de Tourisme Intercommunal « Val de Loire & Forêt d’Orléans 3 place Aristide Briand 45110 Châteauneuf-sur-Loire. For security reasons and to prevent any fraudulent requests, this request must be accompanied by proof of identity. Once the request has been processed, the proof of identity will be destroyed.
Information collected may be communicated to third parties contractually connected with the operator for the purposes of performing sub-contracted tasks required to manage bookings.
Personal data may be communicated to legal authorities if expressly requested by them.
If the User has given their express and prior consent to this end, the OPERATOR may communicate their data to partners for the purposes of commercial prospecting related to products and services likely to interest them.
If the User enters their telephone contact details on the site, they should note that they can register on a telephone canvassing opt-out list with the company Opposetel, 92-98 Boulevard Victor Hugo, Clichy.
What is a cookie?
A cookie is a small text file containing different items of information. It is stored in the memory of the user’s terminal (computer, tablet, smartphone, etc.) by the server of the website visited or by a third-party server (analytics web service, etc.). For the time that the cookie is valid or saved, it can be used to identify your terminal on subsequent visits. Third-party companies may also place cookies on your computer depending on the choices you have selected (e.g.: Google Analytics, Facebook, etc.).
The different types of cookies used by www.valdeloire-foretdorleans.com
Essential cookies: These are essential for the proper running of the site as they allow access in particular to reserved areas through use of the data stored during a browsing session. They allow us to memorise information relating to the forms that the user is likely to fill out on our site, and to adapt the presentation of our site to the display preferences of their terminal. Without these cookies, it would not be possible for them to use our site under normal conditions.
“Shopping basket” cookies are mandatory so that bookings can be made on the Site. If the User disables these cookies, they will not be able to make bookings on the Site. Without these cookies, the site will not be able to memorise the customer’s selection / basket.
Analytics or performance cookies: These cookies allow us to identify how our site is being used, its performance and how to improve its functioning. They mostly measure your browsing data (traffic volume, pages and content visited, etc.). These cookies are essential because they allow us to improve the usefulness and user-friendliness of our services and can even be used to detect browsing problems.
Social media cookies: Some pages on our site use plug-ins from third parties, which allow the user to share content from our site with other people. This applies to the “Share” and “Like” buttons created by social media platforms such as Facebook and Twitter. We have no control over the process used by social media platforms to collect information related to visitor browsing on our site. We invite users of our site, who also belong to one of these platforms, to consult the privacy policies of these social media companies so that they are aware of how the browsing data collected via these application buttons will be used, in particular for advertising purposes.
Accepting or blocking cookies
The user can block cookies by clicking on the banner that opens when they land on a page of the Site authorising the installation of cookies. By continuing to browse the Site, they are agreeing to cookies being placed on their terminal. If the user blocks these cookies, the functionality of the Site may be reduced but it will still be possible to use it.
The insertion of a hyperlink to the Site requires the prior written consent of the OPERATOR. The operator is free to grant or decline this permission without having to justify its decision. If the operator grants its permission, this is only temporary and it can withdraw it at any time without having to justify its decision. In all cases, all links must be removed at the operator’s request.
The presence of hyperlinks to other sites does not guarantee the quality of content and proper functioning of said sites. The “Val de Loire & Forêt d’Orléans” Tourist Office cannot be held liable for the content of these sites. The user should use this information with the usual precautions. The User may access sites operated by third party partners via hyperlinks or advertising banners placed on the Site, either on its private or public pages. The services or products offered by said third parties are offered independently and third parties are solely responsible for them. The OPERATOR cannot in any way be held liable for the content of third-party sites accessible via links on the Site, nor for all of the services and products offered on third-party sites. Third parties will be the sole co-contractors with the User for the products or services provided. The OPERATOR cannot in any way be held liable if the products and services supplied by said third parties contravene the legal provisions in force.
It is the User’s responsibility to take out the necessary insurance if practicing a sport or leisure activity, or any other activity requiring insurance to cover any damage suffered or caused to a third party. The OPERATOR cannot under any circumstances be held liable for it.
The obligations of the OPERATOR will be suspended in the event of force majeure, without the User being able to hold the OPERATOR liable.
The following are expressly considered to be cases of force majeure or unforeseen events, in addition to those usually recognised by the rulings of French courts and tribunals: total or partial strikes, either internal or external to the company, and in particular of postal services, lockouts, extreme weather, epidemics, earthquake, fire, storm, flood, water damage, outages or malfunctioning of telecommunications, outages or malfunctioning of the Internet, governmental or legal restrictions, legal or regulatory changes to forms of marketing, and any other case independent of the express will of the parties preventing normal execution of this contract.
The User acknowledges that they are familiar with the characteristics and limits of the Internet, the possible presence of viruses, and possible misappropriation of User data as a result of hacking, for which the OPERATOR cannot be held liable. It also cannot be held liable if the Site cannot be accessed or is malfunctioning, in particular as a result of hacking. The OPERATOR reserves the right to interrupt services to carry out maintenance operations, and cannot be held liable for this.
The OPERATOR reserves the right to modify or delete all or part of the Site and/or the Service at any time, without this entitling the User to compensation.
In the event of a dispute with a Service Provider, the User should consult the Service Provider’s terms of sale or contact the Service Provider to obtain the name of the consumer ombudsman who they can contact if they wish to do so.